Palms City Resort

Privacy Policy

Why do we collect your personal information ?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information ?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone ?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date ?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure ?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information ?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country ?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information ?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy ?

You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.oaic.gov.au.


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Our Guest Reviews

Tropical oasis on the edge of the city. Close to all attractions such as bars, restaurants and wharf precinct. We found it very relaxing. Highly recommended for a family or friends holiday. My happy place! We will be back. - Carl

Garden Bungalow was ideally located on the esplanade, centrally located to bars, shops, cafes etc. Was easily walkable to Mindil Beach as well. It felt like your own little piece of tropical living with palms surrounding the bungalow. Well priced and staff were excellent. - Darjar

The front desk staff were very friendly, welcoming and helpful. The room was very spacious and the housekeeping was meticulous and I loved the balcony. Would recommend friends/family to stay here. The location was very handy to get to our bus tours. - North

Summer Deals

Book your Tropical Summer getaway now to receive a complimentary gift on check in.

Please use the code word “Tropical” when completing your booking. This offer is valid for website bookings only and is not available with any other offer.

Valid on stays completed by 29 February 2024.


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