Palms City Resort

Privacy Policy

Why do we collect your personal information ?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information ?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone ?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date ?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure ?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information ?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country ?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information ?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy ?

You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.oaic.gov.au.

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Our Guest Reviews

Palms City Resort Darwin was terrific! Clean relaxed atmosphere. Amenities are all available for use. So close to everything. Staff so helpful and friendly. Love the pet chook and parrot. Thank you. - Russell & Shirley

What a fabulous place to stay! We had a Bungalow here for 8 nights and found it to be absolutely magical! Great Pool in the centre of the resort with a Bar. Our bungalow and the whole place had great cool gardens and was surrounded by Palm trees. The Palms is an Oasis in the Centre of the City! Our bungalow at ground level had a kitchenette and a BBQ with a beautiful deck. Coles and all the shops and restaurants of Mitchell Street were just around the corner and everything in downtown Darwin was in walking distance. The 24 hour reception and all the Staff were all absolutely amazing and nothing was any trouble for them at all! We will definitely be staying here again next time we are in Darwin! - Gerard

We only stayed for one night but we were so impressed with absolutely everything! The staff, room, location, service, and facilities were second to none. We will definitely book there again when we next travel to Darwin. - Elvander